Posted on Thursday, Mar 28th, 2024
Level Up Your Customer Game: Essential CRM Trends for 2024
Spread the love
Forget just making sales - companies need to forge deep connections with their audience as customer experience reigns supreme. Enter Customer Relationship Management (CRM) systems, powerful tools for building these relationships. But CRMs are always changing, so staying ahead of the curve is essential.
Here are some key CRM trends you can't afford to miss in 2024
1. The Rise of AI and Automation
Repetitive tasks are becoming a thing of the past as businesses increasingly adopt AI-powered CRMs. These systems can automate lead scoring, data entry, and even generate personalized communication, significantly boosting efficiency. By leveraging AI capabilities, your sales reps can redirect their focus towards building genuine connections with customers. Imagine a CRM that not only automates mundane tasks but also qualifies leads based on past interactions and suggests talking points tailored to their specific needs, thereby enhancing the customer experience.REFER TO OTHER RELEVANT CONTENTS
OpenCV Development
OpenCV, which stands for Open Source Computer Vision, is a robust open-source library dedicated to image processing. Developed originally by Intel and later supported by Willow Garage and Itseez, OpenCV has become a cornerstone in computer vision applications, particularly in the realms of Artificial Intelligence...
read moreLatest Insights
TESTIMONIAL
Andrew Buckland
We engaged Blue Summitt to set up our company’s IT infrastructure when we were in the process of embarking on a large clinical trial. A number of years later, Blue Summitt remains our vendor of choice for our IT needs. It is a testament to the quality of their work that we rarely need to call them to address ongoing issues, though when we do the response is always timely and we are always able to rely on their advice.
Katherine Leisinger
“Blue Summit has become a valued partner to IES. As our organization has scaled up, gone remote, and expanded internationally, they have provided strategic guidance to support our growth and changing needs. They not only provide superb day-to-day support desk services but also have served as business partners, undertaking projects like opening an office in the UK to help our expansion into Europe.”
Michelle Rodriguez
“I have been working with BST and using their apps for 5 years now and it has been very helpful in managing people and time on multiple sites for our company. The customer service that we receive from BST is outstanding and personable. I would highly recommend BST to any company looking for a timekeeping system with great customer relations.”
Somesh Siripuram
“Blue Summit are experts in IT and Strategy Consulting as well as Process management. We have indeed loved working with them, and wish to continue on the long and successful partnership.”
